How do I start a return, exchange or warranty claim?Updated 11 days ago

All returns, exchanges, faulty item claims and warranty claims are submitted through our Returns Portal.

1. Enter your order details to find your order.
2. Select the item(s) and the reason for your request.
3. Upload clear photos if your item is faulty, damaged, incorrect, or you are making a warranty claim.
4. Choose your outcome – store credit or an exchange for the same style in a different size or variant. Exchanges include a flat exchange shipping fee ($10 NZD for New Zealand, $12 NZD for Australia).
5. Send your item back using a trackable courier service, to the address shown in the portal. We do not provide return labels.

Time frames

• Returns and exchanges: within 14 days of delivery
• Faulty, damaged or incorrect items: within 14 days of delivery
• Warranty claims: within 90 days of purchase

Earrings, engraved and personalised items, gift cards and gift-with-purchase items are not eligible for returns or exchanges. For our full policy, please visit our Returns Page.