Return Process
How do I return an item?
To start a return or exchange, please visit our Returns Portal within 14 days of delivery. Enter your order details, select the item(s) and reason, and follow the steps to submit your request.
Who covers the cost of return shipping?
The customer is responsible for covering return shipping costs unless the item is faulty, damaged or incorrect. We do not provide return labels. Once your request is approved in our Returns Portal, the portal will show you where to send your item. Fo
How will I receive my store credit?
Once your return is received and approved, your store credit is issued as a gift card and sent to your email. Store credit is valid for 12 months from the date of issue.
I live in Auckland, can I come exchange my order in person?
Unfortunately, we don’t offer in-person exchanges or returns, even for local customers, due to privacy and security reasons. All returns must be sent via a courier service, and any parcels that are not couriered will be rejected. We appreciate your u
How do I start a return, exchange or warranty claim?
All returns, exchanges, faulty item claims and warranty claims are submitted through our Returns Portal.
What is the exchange shipping fee?
A flat exchange shipping fee covers sending your new item to you: $10 NZD for New Zealand orders and $12 NZD for Australian orders.
Can I exchange my item for a different style?
Exchanges are available for the same style in a different size or variant only. If you'd like a different piece, you can return your item for store credit.
What happens if the size or variant I want is out of stock?
Exchanges are subject to stock availability. If your requested size or variant is out of stock, the portal will not offer it as an exchange option.