You will receive a tracking link via email once your order is dispatched. Please use this link to track your package’s progress. Tracking information may not be available straight away. It can take up to 48 hours for your tracking number to become ac

You will receive a tracking link via email once your order is dispatched. Please use this link to track your package&#x2019;s progress.Tracking information may not be available straight away. It can take up to 48 hours for your tracking number to become active, so if you don&apos;t see any updates right away, please check back later.Delivery times are estimates and can vary due to factors beyond our control, such as customs processing or courier delays.

How can I track my order once it’s shipped?

If your order is marked as delivered, but you haven't received it, please try the following:. If you need further assistance, please contact our Customer Care team via our Contact Form, and we’ll be happy to help and open an investigation with NZ Pos

If your order is marked as delivered, but you haven&apos;t received it, please try the following:<ol data-end="744" data-start="263"><li data-end="377" data-start="263" style="font-size: 14px;">Check for a safe drop location or with others - The courier may have left your parcel in a secure spot (letterbox, doorstep, or garage), or someone such as a family member, neighbour, or building manager may have accepted it on your behalf.</li><li data-end="617" data-start="481" style="font-size: 14px;">Verify your shipping address. Double-check your order confirmation email to ensure it was shipped to the correct location.</li></ol>If you need further assistance, please contact our Customer Care team via our <a href="https://barejewellery.co.nz/pages/contact" rel="noopener noreferrer" target="_blank">Contact Form</a>, and we&#x2019;ll be happy to help and open an investigation with NZ Post.&#xA0;Delivery Method Information: Please note that if your shipping option is a non-signature service (NZ Express No Signature Required &amp; AU Standard Shipping), couriers may leave parcels unattended if they deem the area safe. If you prefer a signature-required delivery method, we recommend selecting this at checkout.&#xA0;Lost or Stolen Packages: Bare Jewellery is not responsible for packages once they have been marked as delivered. This includes missing, lost, or stolen parcels. To help prevent loss or theft, please:<ul><li data-start="1474" data-end="1553" style="font-size: 14px;">Ship to a secure and designated address (avoid public locations like hotels).</li><li data-start="1556" data-end="1625" style="font-size: 14px;">Consider opting for signature-required delivery for added security.</li></ul>Once an order has been successfully delivered to the nominated address, Bare Jewellery is not liable for stolen or missing packages. Please note that Bare Jewellery is not responsible for any loss or damage during delivery.

What if my package is marked as delivered but I didn’t receive it?

If your parcel is returned to us, please reach out to our Customer Care team through our Help Form here  to arrange redelivery. Please note that redispatch fees may apply.

If your parcel is returned to us, please reach out to our Customer Care team through our Help Form <a href="https://barejewellery.co.nz/pages/contact" id="isPasted" rel="noopener noreferrer" target="_blank">here</a> <a rel="noopener" id="isPasted"></a> to arrange redelivery. Please note that redispatch fees may apply.

What should I do if my package is returned to Bare Jewellery?

Please read our FAQs before contacting the Customer Care Team. The team will answer your inquiry within 1-2 business days. We appreciate your understanding!

Bare Jewellery Help Center 

Order Tracking & Security

Shipping & Handling

My order is a gift. Can you gift wrap it?

Can I make changes to my order after I’ve placed it?

Can I cancel my order?

I placed an order but I haven't gotten a confirmation email.

What if I receive a faulty item?

How do Pre-Orders work?

Engraving Terms And Conditions

Can I add a discount code after placing my order?

Orders

Can I adjust the size of my jewellery pieces?

What should I do if my earrings feel loose or don’t click in properly?

How do I adjust my bangle if the clasp feels loose?

Adjusting Your Jewellery

How can I prevent my Bare Jewellery from fading?

How can I keep my jewellery clean and polished?

How should I store my Bare Jewellery pieces to keep them looking new?

What materials are used in Bare Jewellery’s gold-plated pieces?

Why does my jewellery change colour over time?

What is oxidation, and how does it affect my jewellery?

Are there any specific guidelines for wearing gold-plated jewellery?

What should I do if my skin gets irritated by wearing jewellery?

Can I swim or shower in Bare pieces?

Care Guide

Jewellery Care

What does the 90-day warranty cover?

What is not covered by the 90-day warranty?

Can I get a replacement after the 90-day warranty period?

Will you cover any reactions to metals or materials in the jewellery?

What if my plated jewellery starts fading or tarnishing?

I bought my jewellery over 90 days ago, but I just noticed a defect. Can I still make a claim?

What do I need to make a warranty claim?

My bracelet clasp broke after a week of wearing it. Is this covered by the warranty?

My ring’s plating has faded significantly after a few months. Will the warranty cover this?

I accidentally dropped my necklace, and the chain snapped. Is this considered a manufacturing fault?

The stone in my earring fell out after I wore it a few times. Does this fall under the warranty?

My bracelet bent out of shape after regular wear. Can I make a warranty claim?

What if I notice small scratches on my ring shortly after wearing it?

My earring is feels loose & not clicking in. Is this a warranty issue?

Warranty

Where is my order shipped from, and how long does it take to dispatch?

How are Bare Jewellery items inspected before shipping?

Will my order be refunded if it’s delayed in transit?

Can I ship my order to a PO box address?

Australia Exchange, Replacement & Warranty Shipping Options

General Shipping

What are the shipping options and costs within New Zealand?

What are the shipping options and costs to Australia?

Do you ship internationally?

Shipping Options

What should I expect if there’s a delay in my pre-order?

Handling Pre-Orders

Will I be notified of delays in shipping?

What if my package gets lost or arrives damaged?

Shipping Delays & Liabilities

Will I have to pay customs fees on my international order?

Does Bare Jewellery notify customers of pending customs payments?

Will I receive a refund if my order is returned due to unpaid customs fees?

What happens if there’s a minor delay due to customs?

Customs, Import Duties, & Taxes

Can I return my Bare Jewellery item for a refund?

What items are eligible for returns?

Can I exchange an item?

Which items are not eligible for returns or exchanges?

What if there is a slight color difference between the website and my item?

Do I Have to Pay Duties and Taxes for International Returns & Exchanges?

Do I have to pay for shipping when exchanging an item?

General Return & Exchange Policy

How do I return an item?

Who covers the cost of return shipping?

How will I receive my store credit?

I live in Auckland, can I come exchange my order in person?

How do I start a return, exchange or warranty claim?

What is the exchange shipping fee?

Can I exchange my item for a different style?

What happens if the size or variant I want is out of stock?

Return Process

What qualifies as a manufacturing fault?

How do I report a faulty item?

Faulty Items

When will I receive my refund?

Refund Policy

Returns & Exchanges

Promotions