Please read our FAQs before contacting the Customer Care Team. The team will answer your inquiry within 1-2 business days. We appreciate your understanding!

Bare Jewellery Help Center 

If you have entered the wrong address, our team may not be able to update it for you in time before it is dispatched. However, you can redirect a parcel through your NZ POST tracking link by clicking &#x2018;redirect my parcel&#x2019;. Please see the instructions&#xA0;<a href="https://support.nzpost.co.nz/s/article/Redirecting-your-parcels-using-the-NZ-Post-Tracking-tool?language=en_US" style="text-decoration:none;">here</a>. For DHL parcels, please contact the DHL customer service team&#xA0;<a href="https://www.dhl.com/au-en/home/customer-service.html" style="text-decoration:none;">here</a>&#xA0;to redirect your parcels.&#xA0;Please note that redirecting your parcel may cause delays, and successful redirection is not guaranteed. If you require more information about redirection delays, please contact NZ Post &#xA0;<a href="https://support.nzpost.co.nz/s/article/Redirecting-your-parcels-using-the-NZ-Post-Tracking-tool?language=en_US" style="text-decoration:none;">here</a>&#xA0;and DHL&#xA0;<a href="https://www.dhl.com/au-en/home/customer-service.html" style="text-decoration:none;">here</a>. Bear Jewellery is not responsible for any delays resulting from address changes.

If you have entered the wrong address, our team may not be able to update it for you in time before it is dispatched. However, you can redirect a parcel through your NZ POST tracking link by clicking ‘redirect my parcel’. Please see the instructions

Can I change my address after placing an order?

Shipping & Handling

Order Tracking & Security

Can I adjust the size of my jewellery pieces?

What should I do if my earrings feel loose or don’t click in properly?

How do I adjust my bangle if the clasp feels loose?

Adjusting Your Jewellery

How can I prevent my Bare Jewellery from fading?

How can I keep my jewellery clean and polished?

How should I store my Bare Jewellery pieces to keep them looking new?

What materials are used in Bare Jewellery’s gold-plated pieces?

Why does my jewellery change colour over time?

What is oxidation, and how does it affect my jewellery?

Are there any specific guidelines for wearing gold-plated jewellery?

What should I do if my skin gets irritated by wearing jewellery?

Can I swim or shower in Bare pieces?

Care Guide

Jewellery Care

What does the 90-day warranty cover?

What is not covered by the 90-day warranty?

Can I get a repair or replacement after the 90-day warranty period?

Will you cover any reactions to metals or materials in the jewellery?

What if my plated jewellery starts fading or tarnishing?

I bought my jewellery over 90 days ago, but I just noticed a defect. Can I still make a claim?

What do I need to make a warranty claim?

My bracelet clasp broke after a week of wearing it. Is this covered by the warranty?

My ring’s plating has faded significantly after a few months. Will the warranty cover this?

I accidentally dropped my necklace, and the chain snapped. Is this considered a manufacturing fault?

The stone in my earring fell out after I wore it a few times. Does this fall under the warranty?

My bracelet bent out of shape after regular wear. Can I make a warranty claim?

What if I notice small scratches on my ring shortly after wearing it?

My earring is feels loose & not clicking in. Is this a warranty issue?

Warranty

Where is my order shipped from, and how long does it take to dispatch?

How are Bare Jewellery items inspected before shipping?

Will my order be refunded if it’s delayed in transit?

Can I ship my order to a PO box address?

How do I track my order?

Australia Exchange, Replacement & Warranty Shipping Options

General Shipping

What are the shipping options and costs within New Zealand?

What are the shipping options and costs to Australia?

Do you ship internationally?

Shipping Options

How are pre-orders handled, and when will they ship?

What should I expect if there’s a delay in my pre-order?

Handling Pre-Orders

How can I track my order once it’s shipped?

What if my package is marked as delivered but I didn’t receive it?

What should I do if my package is returned to Bare Jewellery?

Will I be notified of delays in shipping?

What if my package gets lost or arrives damaged?

Shipping Delays & Liabilities

Will I have to pay customs fees on my international order?

Does Bare Jewellery notify customers of pending customs payments?

Will I receive a refund if my order is returned due to unpaid customs fees?

What happens if there’s a minor delay due to customs?

Customs, Import Duties, & Taxes

My order is a gift. Can you gift wrap it?

Can I make changes to my order after I’ve placed it?

Can I cancel my order?

I placed an order but I haven't gotten a confirmation email.

What if I receive a faulty item?

How do Pre-Orders work?

Can I add a discount code after placing my order?

Orders

Can I return my Bare Jewellery item for a refund?

What items are eligible for returns?

Can I exchange an item?

Which items are not eligible for returns or exchanges?

What if there is a slight color difference between the website and my item?

Do I Have to Pay Duties and Taxes for International Returns & Exchanges?

Do I have to pay for shipping when exchanging an item?

General Return & Exchange Policy

How do I return an item?

Who covers the cost of return shipping?

How will I receive my store credit?

I live in Auckland, can I come exchange my order in person?

Return Process

What qualifies as a manufacturing fault?

How do I report a faulty item?

Faulty Items

Can I return my item for a refund?

When will I receive my refund?

Refund Policy

Returns & Exchanges

3 for $225 Essentials Bundle – Terms & Conditions

Valentine’s Day Giveaway Terms & Conditions 2026

Promotions

Can I change my address after placing an order?Updated 16 days ago