Please read our FAQs before contacting the Customer Care Team. The team will answer your inquiry within 1-2 business days. We appreciate your understanding!

Bare Jewellery Help Center 

<p>Each piece is carefully inspected for quality to ensure it is in perfect condition before it leaves our studio. If your item is damaged due to delivery handling, please submit a claim through our <a href="https://barejewellery.loopreturns.com" rel="noopener noreferrer" target="_blank">Returns Portal</a> within 14 days of receiving your order.</p>

Each piece is carefully inspected before it leaves our studio. If your item is damaged due to delivery handling, please submit a claim through our Returns Portal within 14 days of receiving your order.

How are Bare Jewellery items inspected before shipping?

Shipping & Handling

General Shipping

My order is a gift. Can you gift wrap it?

Can I make changes to my order after I’ve placed it?

Can I cancel my order?

I placed an order but I haven't gotten a confirmation email.

What if I receive a faulty item?

How do Pre-Orders work?

Engraving Terms And Conditions

Can I add a discount code after placing my order?

Orders

Can I adjust the size of my jewellery pieces?

What should I do if my earrings feel loose or don’t click in properly?

How do I adjust my bangle if the clasp feels loose?

Adjusting Your Jewellery

How can I prevent my Bare Jewellery from fading?

How can I keep my jewellery clean and polished?

How should I store my Bare Jewellery pieces to keep them looking new?

What materials are used in Bare Jewellery’s gold-plated pieces?

Why does my jewellery change colour over time?

What is oxidation, and how does it affect my jewellery?

Are there any specific guidelines for wearing gold-plated jewellery?

What should I do if my skin gets irritated by wearing jewellery?

Can I swim or shower in Bare pieces?

Care Guide

Jewellery Care

What does the 90-day warranty cover?

What is not covered by the 90-day warranty?

Can I get a replacement after the 90-day warranty period?

Will you cover any reactions to metals or materials in the jewellery?

What if my plated jewellery starts fading or tarnishing?

I bought my jewellery over 90 days ago, but I just noticed a defect. Can I still make a claim?

What do I need to make a warranty claim?

My bracelet clasp broke after a week of wearing it. Is this covered by the warranty?

My ring’s plating has faded significantly after a few months. Will the warranty cover this?

I accidentally dropped my necklace, and the chain snapped. Is this considered a manufacturing fault?

The stone in my earring fell out after I wore it a few times. Does this fall under the warranty?

My bracelet bent out of shape after regular wear. Can I make a warranty claim?

What if I notice small scratches on my ring shortly after wearing it?

My earring is feels loose & not clicking in. Is this a warranty issue?

Warranty

Where is my order shipped from, and how long does it take to dispatch?

Will my order be refunded if it’s delayed in transit?

Can I ship my order to a PO box address?

Australia Exchange, Replacement & Warranty Shipping Options

What are the shipping options and costs within New Zealand?

What are the shipping options and costs to Australia?

Do you ship internationally?

Shipping Options

What should I expect if there’s a delay in my pre-order?

Handling Pre-Orders

How can I track my order once it’s shipped?

What if my package is marked as delivered but I didn’t receive it?

What should I do if my package is returned to Bare Jewellery?

Order Tracking & Security

Will I be notified of delays in shipping?

What if my package gets lost or arrives damaged?

Shipping Delays & Liabilities

Will I have to pay customs fees on my international order?

Does Bare Jewellery notify customers of pending customs payments?

Will I receive a refund if my order is returned due to unpaid customs fees?

What happens if there’s a minor delay due to customs?

Customs, Import Duties, & Taxes

Can I return my Bare Jewellery item for a refund?

What items are eligible for returns?

Can I exchange an item?

Which items are not eligible for returns or exchanges?

What if there is a slight color difference between the website and my item?

Do I Have to Pay Duties and Taxes for International Returns & Exchanges?

Do I have to pay for shipping when exchanging an item?

General Return & Exchange Policy

How do I return an item?

Who covers the cost of return shipping?

How will I receive my store credit?

I live in Auckland, can I come exchange my order in person?

How do I start a return, exchange or warranty claim?

What is the exchange shipping fee?

Can I exchange my item for a different style?

What happens if the size or variant I want is out of stock?

Return Process

What qualifies as a manufacturing fault?

How do I report a faulty item?

Faulty Items

When will I receive my refund?

Refund Policy

Returns & Exchanges

Promotions

How are Bare Jewellery items inspected before shipping?Updated 11 days ago