I accidentally dropped my necklace, and the chain snapped. Is this considered a manufacturing fault?Updated 23 days ago

No, a broken chain resulting from accidental dropping or mishandling is not covered under our warranty, as it falls under wear and tear. Our warranty covers only defects in craftsmanship or materials that arise during normal use.

To make a warranty claim, please provide proof of purchase and contact our Customer Care team through our Help Form here.