Warranty
What does the 90-day warranty cover?
Our 90-day warranty covers manufacturing faults and defects in materials, effective from the purchase date. This includes issues that arise from faulty craftsmanship or material flaws, which will be assessed by our team. Please note that normal wear
What is not covered by the 90-day warranty?
Our warranty does not cover loss of jewellery, chain breakage, scratches, or general wear and tear such as tarnishing, fading of plating, loss of gemstones and bending due to regular use. Items like broken chains, chipped stones, and scratched surfac
Can I get a repair or replacement after the 90-day warranty period?
After the 90-day period, any repairs will require a repair fee, and return postage costs are the customer’s responsibility. We may not be able to repair or replace items beyond the warranty period, especially if they are no longer available.
Will you cover any reactions to metals or materials in the jewellery?
Unfortunately, we do not offer refunds or exchanges for reactions to metals or materials, as these are not considered product faults. If you have sensitive skin, please check the materials listed for each item before purchasing or contact us to ensur
What if my plated jewellery starts fading or tarnishing?
Fading and tarnishing is considered wear & tear with plated jewellery and is not covered under our warranty. However, if there are multiple reports of fading from the same production batch, we will review these cases individually. For tips on prolong
I bought my jewellery over 90 days ago, but I just noticed a defect. Can I still make a claim?
Our warranty covers items for 90 days from the purchase date. Any claims beyond this period will not be covered by the warranty, but we can offer a repair service for a fee. Please reach out to our Customer Care team for further assistance.
What do I need to make a warranty claim?
To make a warranty claim, please provide proof of purchase and contact our Customer Care team through our Help Form here. We’ll assess your item and offer a repair or replacement if it qualifies as a manufacturing fault.
My bracelet clasp broke after a week of wearing it. Is this covered by the warranty?
Yes, if the clasp broke within the 90-day warranty period and is assessed as a result of a manufacturing fault, we will offer a repair or replacement. However, if it broke due to mishandling or accidental impact, it may not qualify under our warranty
My ring’s plating has faded significantly after a few months. Will the warranty cover this?
Fading of the plating is generally considered normal wear and tear and is not covered under the warranty. However, if there are widespread reports of fading from the same production batch, we may review these cases. Please refer to our jewellery care
I accidentally dropped my necklace, and the chain snapped. Is this considered a manufacturing fault?
No, a broken chain resulting from accidental dropping or mishandling is not covered under our warranty, as it falls under wear and tear. Our warranty covers only defects in craftsmanship or materials that arise during normal use. To make a warranty c
The stone in my earring fell out after I wore it a few times. Does this fall under the warranty?
If the stone fell out due to a manufacturing defect within the 90-day period, we will assess the item and may offer a repair or replacement. However, if the stone fell out due to mishandling or dropping, it would not be covered. To make a warranty cl
My bracelet bent out of shape after regular wear. Can I make a warranty claim?
Bending or changes in shape due to regular use are considered general wear and tear, especially for softer metals like 925 Sterling Silver. This is not covered under the warranty. To minimise bending, we recommend avoiding pressure or impact on your
What if I notice small scratches on my ring shortly after wearing it?
Small scratches are normal with regular wear, especially for pieces that come into frequent contact with hard surfaces, like rings. Scratches are not considered a manufacturing fault and are not covered under the warranty. If you believe you have rec
My earring is feels loose & not clicking in. Is this a warranty issue?
If the earring back loosens over time, this would typically fall under wear and tear. We recommend following our earring adjustment guide for a secure fit. This is not covered under the warranty unless it is proven to be a manufacturing defect.