What should I do if my earrings feel loose or don’t click in properly?Updated 22 days ago
If your earrings aren’t clicking in securely or feel loose, we recommend stopping wear immediately.
Our jewellery is carefully crafted from high-quality gold and silver, natural metals that are sometimes quite soft. As a result, the posts on your earrings may shift slightly with regular wear or while putting them on. This can lead to common issues such as:
- Your earrings feeling loose on your ears
- The post is not clicking securely in place, making it seem like it might be broken
If you encounter these issues, it’s unlikely your earrings are faulty. However, to avoid losing them, please stop wearing them immediately and follow these steps to adjust your hoops or earrings:
- Gently adjust the post by pushing it slightly up, down, left, or right.
- Test the fit by clicking the post back in place. A minor adjustment can make a big difference in tightening the fit.
- Continue adjusting as needed until you achieve the desired tightness. If the post still feels loose after clicking, repeat the adjustment until it fits securely.
Following these simple steps should help ensure your earrings fit snugly and securely.
