Yes, certain items, like adjustable rings, can be gently bent to fit your size. However, we recommend adjusting them only once, as continual bending can cause the metal to fatigue and potentially lead to damage. Damage due to excessive adjustment is

Yes, certain items, like adjustable rings, can be gently bent to fit your size. However, we recommend adjusting them only once, as continual bending can cause the metal to fatigue and potentially lead to damage. Damage due to excessive adjustment is not considered a product fault.&#xA0;If your earring is not clicking in properly or is feeling loose, please follow our guide <a href="https://barejewellery-ba2afpxuudh.gorgias.help/en-US/what-should-i-do-if-my-earrings-feel-loose-or-don%E2%80%99t-click-in-properly-954176" rel="noopener noreferrer" target="_blank">here.</a><a href="https://barejewellery-ba2afpxuudh.gorgias.help/en-US/what-should-i-do-if-my-earrings-feel-loose-or-don%E2%80%99t-click-in-properly-954176" rel="noopener noreferrer" target="_blank">&#xA0;</a>If you need help adjusting your bangle, please follow our guide <a href="https://barejewellery-ba2afpxuudh.gorgias.help/en-US/how-do-i-adjust-my-bangle-if-the-clasp-feels-loose-954177" rel="noopener noreferrer" target="_blank">here.&#xA0;</a>

Can I adjust the size of my jewellery pieces?

If your earrings aren’t clicking in securely or feel loose, we recommend stopping wear immediately. Our jewellery is carefully crafted from high-quality gold and silver, natural metals that are sometimes quite soft. As a result, the posts on your ear

If your earrings aren&#x2019;t clicking in securely or feel loose, we recommend stopping wear immediately.&#xA0;<article data-scroll-anchor="true" data-testid="conversation-turn-5" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="d96c5694-05fb-443a-85e1-8e16ae0961b5" data-message-model-slug="gpt-4o" dir="auto">Our jewellery is carefully crafted from high-quality gold and silver, natural metals that are sometimes quite soft. As a result, the posts on your earrings may shift slightly with regular wear or while putting them on. This can lead to common issues such as:<ul><li style="font-size: 16px;">Your earrings feeling loose on your ears</li><li style="font-size: 16px;">The post is not clicking securely in place, making it seem like it might be broken</li></ul>If you encounter these issues, it&#x2019;s unlikely your earrings are faulty. However, to avoid losing them, please stop wearing them immediately and follow these steps to adjust your hoops or earrings:<ol><li style="font-size: 16px;">Gently adjust the post by pushing it slightly up, down, left, or right.</li><li style="font-size: 16px;">Test the fit by clicking the post back in place. A minor adjustment can make a big difference in tightening the fit.</li><li style="font-size: 16px;">Continue adjusting as needed until you achieve the desired tightness. If the post still feels loose after clicking, repeat the adjustment until it fits securely.</li></ol>Following these simple steps should help ensure your earrings fit snugly and securely.<img src="https://attachments.gorgias.help/g5KDM28B9ajx9aBy/hc/0eMnwxKvEL79bDNo/2024111401-6cf0d674-bf76-492f-95c3-6b2e8f7a82b8-fix%20a%20clasp.png" style="width: 618px;" class="fr-fic fr-dib"></div></article>

What should I do if my earrings feel loose or don’t click in properly?

If your bangle’s clasp is loose or opens easily, it’s best to stop wearing it immediately to prevent loss. It’s common for the clasp on your bangle to shift a few millimetres while putting it on, taking it off, or during wear. You can follow the inst

If your bangle&#x2019;s clasp is loose or opens easily, it&#x2019;s best to stop wearing it immediately to prevent loss. It&#x2019;s common for the clasp on your bangle to shift a few millimetres while putting it on, taking it off, or during wear. You can follow the instructions below or watch the video <a href="https://www.instagram.com/p/DJC2fQrTIDm/" target="_blank" rel="noopener noreferrer">here</a> to adjust/tighten your bangle.<img src="https://attachments.gorgias.help/g5KDM28B9ajx9aBy/hc/0eMnwxKvEL79bDNo/2024111401-9bc5329d-e911-47b8-bcb7-009b498e1137-screenshot%202024-11-14%20at%202.20.08%E2%80%AFpm.png" style="width: 653px;" class="fr-fic fr-dib">If you are still having trouble with your bangle, please email us at&#xA0;<a href="mailto:help@barejewellery.co.nz">help@barejewellery.co.nz</a>, our support team will get back to you as soon as we can!&#xA0;

How do I adjust my bangle if the clasp feels loose?

Please read our FAQs before contacting the Customer Care Team. The team will answer your inquiry within 1-2 business days. We appreciate your understanding!

Bare Jewellery Help Center 

Adjusting Your Jewellery

Jewellery Care

How can I prevent my Bare Jewellery from fading?

How can I keep my jewellery clean and polished?

How should I store my Bare Jewellery pieces to keep them looking new?

What materials are used in Bare Jewellery’s gold-plated pieces?

Why does my jewellery change colour over time?

What is oxidation, and how does it affect my jewellery?

Are there any specific guidelines for wearing gold-plated jewellery?

What should I do if my skin gets irritated by wearing jewellery?

Can I swim or shower in Bare pieces?

Care Guide

What does the 90-day warranty cover?

What is not covered by the 90-day warranty?

Can I get a repair or replacement after the 90-day warranty period?

Will you cover any reactions to metals or materials in the jewellery?

What if my plated jewellery starts fading or tarnishing?

I bought my jewellery over 90 days ago, but I just noticed a defect. Can I still make a claim?

What do I need to make a warranty claim?

My bracelet clasp broke after a week of wearing it. Is this covered by the warranty?

My ring’s plating has faded significantly after a few months. Will the warranty cover this?

I accidentally dropped my necklace, and the chain snapped. Is this considered a manufacturing fault?

The stone in my earring fell out after I wore it a few times. Does this fall under the warranty?

My bracelet bent out of shape after regular wear. Can I make a warranty claim?

What if I notice small scratches on my ring shortly after wearing it?

My earring is feels loose & not clicking in. Is this a warranty issue?

Warranty

Where is my order shipped from, and how long does it take to dispatch?

How are Bare Jewellery items inspected before shipping?

Will my order be refunded if it’s delayed in transit?

Can I ship my order to a PO box address?

How do I track my order?

Australia Exchange, Replacement & Warranty Shipping Options

General Shipping

What are the shipping options and costs within New Zealand?

What are the shipping options and costs to Australia?

Do you ship internationally?

Shipping Options

How are pre-orders handled, and when will they ship?

What should I expect if there’s a delay in my pre-order?

Handling Pre-Orders

How can I track my order once it’s shipped?

What if my package is marked as delivered but I didn’t receive it?

What should I do if my package is returned to Bare Jewellery?

Can I change my address after placing an order?

Order Tracking & Security

Will I be notified of delays in shipping?

What if my package gets lost or arrives damaged?

Shipping Delays & Liabilities

Will I have to pay customs fees on my international order?

Does Bare Jewellery notify customers of pending customs payments?

Will I receive a refund if my order is returned due to unpaid customs fees?

What happens if there’s a minor delay due to customs?

Customs, Import Duties, & Taxes

Shipping & Handling

My order is a gift. Can you gift wrap it?

Can I make changes to my order after I’ve placed it?

Can I cancel my order?

I placed an order but I haven't gotten a confirmation email.

What if I receive a faulty item?

How do Pre-Orders work?

Can I add a discount code after placing my order?

Orders

Can I return my Bare Jewellery item for a refund?

What items are eligible for returns?

Can I exchange an item?

Which items are not eligible for returns or exchanges?

What if there is a slight color difference between the website and my item?

Do I Have to Pay Duties and Taxes for International Returns & Exchanges?

Do I have to pay for shipping when exchanging an item?

General Return & Exchange Policy

How do I return an item?

Who covers the cost of return shipping?

How will I receive my store credit?

I live in Auckland, can I come exchange my order in person?

Return Process

What qualifies as a manufacturing fault?

How do I report a faulty item?

Faulty Items

Can I return my item for a refund?

When will I receive my refund?

Refund Policy

Returns & Exchanges

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