Who covers the cost of return shipping?Updated 11 days ago

The customer is responsible for covering return shipping costs unless the item is faulty, damaged or incorrect. We do not provide return labels. Once your request is approved in our Returns Portal, the portal will show you where to send your item.

For exchanges, a flat exchange shipping fee ($10 NZD for New Zealand, $12 NZD for Australia) covers sending your new item to you.

We recommend using trackable mail, as Bare Jewellery is not liable for lost returns.