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Faulty Items
What qualifies as a manufacturing fault?
Manufacturing faults include issues with the item’s craftsmanship or materials. However, general wear and tear, including broken chains, chipped stones, tarnishing, or fading plating, is not considered a fault. If you believe your item has a manufact
How do I report a faulty item?
If your item arrives faulty, damaged or incorrect, please submit a claim through our Returns Portal within 14 days of delivery with clear photos of the issue.