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Faulty Items
What qualifies as a manufacturing fault?
Manufacturing faults include issues with the item’s craftsmanship or materials. However, general wear and tear, including broken chains, chipped stones, tarnishing, or fading plating, is not considered a fault. Please also note that if you choose to
How do I report a faulty item?
If your item is faulty, contact our Customer Care team through our Help Form within 3 days of delivery with your order number and a photo of the fault. If deemed faulty, we will arrange a replacement or, if unavailable, a refund. Please also note tha