Orders
My order is a gift. Can you gift wrap it?
Yes, we’re happy to help with gift wrapping!. If you’d like some of the pieces in your order to be gift wrapped, please leave us a note at checkout, and our packing team will make sure to take care of it. Gift wrapping is a complimentary service, and
Can I make changes to my order after I’ve placed it?
Changes may not be able to be made due to the high volume of orders and communications our team is receiving. Please double-check your details before placing an order. If you have entered the wrong address, our team may not be able to update it for y
Can I cancel my order?
We cannot guarantee to amend/cancel your order once an order is placed due to the high amount of orders and communications. If your order has not been dispatched, our Customer Care team may be able to cancel your order and issue you a store credit. P
I placed an order but I haven't gotten a confirmation email.
If you haven’t received a confirmation email, please check your spam or junk folder, as it may have ended there. If it’s not there, please contact our Customer Care team through our Help Form with any details of your order, including what you ordered
What if I receive a faulty item?
We’re sorry your item(s) have arrived faulty! Please contact our Customer Care team through our Help Form with an image of your damaged item and order number. They will be able to help resolve the issue as soon as possible. Please not that during the
How do Pre-Orders work?
• If you have a pre-order style, we will fulfil your order within 1-2 business days once it has arrived at our studio. Pre-order styles are fulfilled in order of date of purchase. If there are any pre-order delays, our team will contact you directly.
Can I add a discount code after placing my order?
Unfortunately, we’re unable to apply or adjust a discount code once an order has been placed. Be sure to double-check your code at checkout, as we’re unable to refund the price difference after purchase.