General Return & Exchange Policy
Can I return my Bare Jewellery item for a refund?
We do not offer refunds unless the item is deemed faulty and cannot be replaced. For eligible items, we provide exchanges or store credit as long as the return meets our criteria: items must be unworn, undamaged, and in original packaging with all ta
What items are eligible for returns?
Returns are accepted on full-priced items (excluding earrings, sets, and custom-made pieces) that are unworn, undamaged, and returned within 14 days from the date of delivery. Items purchased on sale or with promo codes are considered final sale and
Can I exchange an item?
Yes, you can exchange for an item of equal or higher value, with the price difference payable through our customer service team. Exchanges are not available on items purchased during a sale, except for same-style ring size exchanges. For more informa
Which items are not eligible for returns or exchanges?
The following items are non-returnable:
What if there is a slight color difference between the website and my item?
Minor color variations between your item and website images can occur due to screen displays and natural variation. This is not considered a manufacturing fault. Additionally, slight color differences in plating across production batches are normal a
Do I Have to Pay Duties and Taxes for International Returns & Exchanges?
For international exchanges and returns, you may need to mark the courier consignment as ‘Exchange’. This helps avoid additional customs duties and taxes when the package arrives. Failure to do so may result in additional charges, which are the respo
Do I have to pay for shipping when exchanging an item?
Yes — customers are responsible for covering both the return shipping to us and the shipping of the exchanged item back to them. We recommend using a trackable shipping service when returning your item to ensure it arrives safely. Once your exchange