General Return & Exchange Policy
Can I return my Bare Jewellery item for a refund?
We do not offer refunds unless the item is deemed faulty and cannot be replaced. For eligible items, we provide exchanges or store credit as long as the return meets our criteria: items must be unworn, undamaged, and in original packaging with all ta
What items are eligible for returns?
Returns are accepted on full-priced items that are unworn, undamaged, in their original packaging, and returned within 14 days from the date of delivery.
Can I exchange an item?
Yes. Eligible items can be exchanged for the same style in a different size or variant, subject to stock availability. Exchanges for a different piece are not available.
Which items are not eligible for returns or exchanges?
The following items are not eligible for returns:. Sale, promo code, set and bundle purchases can still be exchanged for the same style in a different size or variant, subject to stock availability. Earrings, engraved and personalised items, gift car
What if there is a slight color difference between the website and my item?
Minor colour variations between your item and website images can occur due to screen displays and natural variation. This is not considered a manufacturing fault. Slight colour differences in plating across production batches are also normal and do n
Do I Have to Pay Duties and Taxes for International Returns & Exchanges?
For international exchanges and returns, you may need to mark the courier consignment as ‘Exchange’. This helps avoid additional customs duties and taxes when the package arrives. Failure to do so may result in additional charges, which are the respo
Do I have to pay for shipping when exchanging an item?
Yes. Customers cover the cost of sending their item back to us, and a flat exchange shipping fee applies to send the new item to you: $10 NZD for New Zealand orders and $12 NZD for Australian orders.